Privacy Policy  Mylouay

Last Updated: March 30, 2026

At Mylouay, we value your privacy as an essential part of your experience with our brand. We are committed to protecting your personal information through clear communication, responsible handling, and strong security practices. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

By using our website (the “Site”), you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide a seamless, secure, and personalized shopping experience.

When you interact with our Services, we may collect the following information:

• Full name, billing and shipping address
• Email address and phone number
• Order details, purchase history, and transactions
• Account login details (if applicable)
• Any communication with our support team

In addition, certain information is collected automatically when you visit our Site, including your IP address, device type, browser, approximate location, and browsing behavior. This helps us understand how our website is used and how we can improve it.

We may also receive data from trusted partners such as Shopify, payment providers, shipping services, and marketing platforms like Meta and Google.

2. How We Use Your Information

Your information is used to operate our business efficiently while improving your experience with Mylouay.

We use your data to process and deliver orders, handle payments, provide customer support, and send important service updates. In addition, your information helps us improve website performance, personalize your experience, and deliver relevant offers and advertisements.

We also use certain data to detect and prevent fraudulent activity and to comply with applicable legal obligations.

3. Legal Compliance (PIPEDA)

Mylouay complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

We collect, use, and disclose personal information based on your consent, our legitimate business interests, and legal requirements. You have the right to withdraw your consent at any time, subject to applicable limitations.

4. Cookies & Tracking Technologies

To provide a smooth and optimized experience, we use cookies and similar technologies.

These include essential cookies required for website functionality, analytics tools that help us understand performance, and marketing technologies that allow us to deliver relevant advertisements.

We work with trusted tools such as Meta Pixel, Google Analytics, and Shopify tracking systems.

You remain in control of your data. You can adjust your cookie preferences through your browser settings or opt out of personalized advertising through platforms like Google and Meta. Please note that disabling cookies may affect certain features of the website.

5. Sharing of Information

We only share your personal information when necessary to operate our services effectively.

This may include sharing with:

• Payment processors to securely handle transactions
• Shipping partners to deliver your orders
• Hosting and technical service providers
• Marketing and analytics platforms
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. International Data Transfers

As part of operating an online business, your data may be processed outside Canada, including in the United States and the European Union.

We ensure that all transfers are protected by appropriate safeguards to maintain the security and confidentiality of your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

This includes maintaining records for legal, operational, and security reasons. Once the data is no longer required, it is securely deleted or anonymized.

8. Security & Fraud Prevention

Protecting your data is a priority at Mylouay.

We implement industry-standard measures such as secure servers, encrypted systems, and restricted access to sensitive information. We continuously monitor our systems to prevent unauthorized access and security risks.

Your information may also be used to detect suspicious activity, prevent fraud, and ensure safe transactions.

9. Your Rights

As a customer in Canada, you have the right to access and control your personal information.

You may request to access your data, correct inaccuracies, delete your information where applicable, or withdraw your consent for certain uses.

To exercise your rights, you can contact us at:
info@myloay.com

10. Marketing Communications

From time to time, you may receive promotional emails from Mylouay.

You can unsubscribe at any moment by using the unsubscribe link in our emails or by contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies.

We recommend reviewing their policies before providing any personal information.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If such data is identified, it will be removed promptly.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

14. Contact

If you have any questions, concerns, or requests regarding your personal data, you can contact us at:

Mylouay
Email: info@myloay.com

Our Commitment

Mylouay is dedicated to maintaining a secure, transparent, and trustworthy environment for every customer. Your privacy is a fundamental part of our service, and we are committed to protecting it at every level.