Refund Policy – Mylouay

At Mylouay, customer satisfaction and product quality are our priority. If for any reason you are not satisfied with your purchase, you can request a return under the conditions below.

🔁 Returns

You may return your order within 30 days of delivery.

To be eligible for a return, the following conditions must be met:

The item must be in original condition, including all parts, accessories, and packaging
The product may only show normal handling and must not be damaged due to misuse or neglect
Hygiene-sensitive items must be cleaned before returning
Defective items must be reported immediately upon arrival

Return shipping costs are the responsibility of the customer.

Once your return is received, it will be reviewed within 7 business days, and you will be notified once your return is approved.

⚠️ Please note:
We do not offer free returns. All returns must include a valid tracking number. Returns sent without tracking or to an incorrect address will not be accepted or refunded.

🚫 Non-Refundable Situations

Certain situations are not eligible for refunds:

Items that are damaged after use or show clear signs of wear
Products that have been intentionally altered or tampered with
Delays caused by shipping carriers, customs, or external factors

If your item arrives damaged, we do not issue refunds. Instead, we will send a free replacement (the same item or a product of equal value).

📨 How to Request a Return

To start a return, contact us at:
info@myloay.com

Please include the following information:

Your order number
The reason for your return
A photo of the item (if damaged or incorrect)
Your full name
Your shipping address

Do not return your item without contacting us first.

Once your request is approved, you will receive the correct return instructions and address.

⚠️ Important Notice

Do not send returns to the sender address on the package.
Returns sent without authorization will not be processed.

⏱️ Right of Withdrawal

You have the right to cancel your order within 14 days of receiving your item, provided the purchase was made as a consumer.

The 14-day period starts from the day you receive your order.

If your order has already been shipped, cancellation is no longer possible. You will need to wait until delivery and follow the return process.

Return shipping costs remain the responsibility of the customer.

🚚 Orders in Transit

All orders are processed through our international fulfillment network.

Once an order is shipped, it cannot be canceled.

If you wish to return your order after delivery, we recommend contacting us in advance so we can guide you through the process.

💳 Refunds

Once your return is approved and received, we will process your refund within 14 days.

Refunds will be issued to the original payment method unless otherwise agreed.

Please note:

Shipping costs are non-refundable
Any premium delivery charges are not included in refunds
Return shipping costs are the responsibility of the customer

All returns must be sent back to our international warehouse location.

📩 Need Help

If you have any questions regarding returns or refunds, feel free to contact us:

Mylouay
Email: info@myloay.com

We are here to help and ensure your experience with Mylouay remains smooth and reliable.