Shipping & Delivery Information Mylouay

At Mylouay, we make your shopping experience simple, clear, and reliable. Below you’ll find everything you need to know about how your order is processed and delivered.

📦 Average Delivery Time

Once your order is placed, it usually takes 1–3 business days to process.

Most orders placed on weekdays are processed within 24 hours. Orders placed on Friday evenings or during the weekend may take slightly longer.

After processing, your order is shipped and typically arrives within 8–12 business days in Canada.

Please note that during busy periods or high demand, delivery times may occasionally be slightly longer. We always do our best to keep your order moving as quickly as possible.

🛒 How to Place an Order

Placing an order is quick and easy:

Go to the product page of your choice
Click “Add to cart”
Review your cart and click “Proceed to checkout”
Enter your correct shipping details
Check your information carefully
Click “Proceed to payment” and complete your order

Once your order is placed, you will receive a confirmation email.

🔐 Secure Payment Options

We offer secure and encrypted payment methods to ensure a safe checkout experience.

You can pay using:

Credit & Debit Cards (Visa, Mastercard, AMEX, Maestro)
PayPal
Klarna (Buy now, pay later)
iDEAL, Sofort, EPS and other local payment methods

All payments are processed through a secure SSL-protected system.

🚚 Shipping Policy

We offer free shipping on all orders, with no minimum purchase required.

There are no hidden fees at checkout.

To keep prices competitive and operations efficient, we work with international suppliers. This means your order may be shipped from our global warehouse partners.

Because of this, you may see international tracking updates before your package reaches Canada.

In some cases, orders may be shipped in combined packages to improve delivery efficiency and reduce environmental impact.

⚠️ Important Information

Once your order has been shipped, it is handled by the carrier.

While we work with reliable shipping partners, delays caused by couriers, customs, or external factors are outside of our control.

For this reason, we cannot issue refunds for delays once the order is in transit.

📦 Tracking Your Order

After your order has been shipped, you will receive a tracking number via email.

Tracking updates may take a few days to become visible.

📩 Need Help?

If you have any questions or need assistance with your order, feel free to contact us.

Email: info@myloay.com

We are always here to help and make sure your experience with Mylouay is smooth and worry-free.